Privacy Policy

About this policy

Bay Area Climate Control, a Galaxy Services company, respects your privacy. This policy explains what information we collect when you use bayareaclimatecontrol.com, request HVAC service, contact us, or interact with our website tools, and how we use that information.

Information you provide

When you contact us or request an estimate, you may provide your name, phone number, email address, service address, preferred appointment time, details about your HVAC needs, and any other information you choose to include. We use this information to respond to your request, schedule service, prepare estimates, provide maintenance or repair, and communicate with you about your account or appointment.

Please do not submit sensitive information, such as health, financial account, or government identification numbers, through a website form. We do not need that information to provide an HVAC estimate or schedule service.

Information collected automatically

Like most websites, our site may receive basic technical information such as your browser type, device type, approximate location, referring page, pages viewed, and the date and time of a visit. We may use cookies, analytics tools, and similar technologies to understand website traffic, keep the site working, measure advertising, and improve our content. You can adjust cookie controls in your browser, though some site features may not work as intended.

Contact forms, calls, and messages

Information submitted through a contact or service form is sent to our team and may be processed by service providers that help us deliver email, form, scheduling, hosting, analytics, or customer communication services. Phone calls, emails, and text messages may be reviewed or retained to respond to requests, coordinate appointments, provide estimates, and maintain service records. We do not sell your personal information.

How we share information

We may share information with our employees, technicians, contractors, and trusted providers when they need it to provide requested HVAC services or operate our business. We may also disclose information when required by law, to protect our rights and customers, or as part of a business transfer. We do not share contact information with unrelated companies for their own marketing.

How long we keep information

We keep inquiry, appointment, estimate, and service information for as long as reasonably necessary for customer service, warranty support, accounting, legal, and business-record purposes. We delete or de-identify information when it is no longer needed, subject to these obligations.

Your choices and California privacy rights

You may ask us to identify, correct, or delete personal information we maintain about you, subject to exceptions under applicable law. You may also opt out of non-essential marketing messages by following the unsubscribe instructions in the message or contacting us directly. We will not discriminate against you for making a privacy request. To protect customer information, we may need to verify your identity before completing a request.

Service area and third-party websites

Bay Area Climate Control serves homeowners throughout the Bay Area, including communities in Alameda, Contra Costa, San Mateo, Santa Clara, and nearby counties. Our site may link to manufacturer, rebate, financing, or other third-party websites. Their privacy practices are governed by their own policies, so review those policies before submitting information.

Security and policy updates

We use reasonable administrative, technical, and physical safeguards for the information we handle. No online transmission or storage system can be guaranteed completely secure. We may update this policy from time to time; the effective date above indicates when the current version was last updated.